Adult Services departmental procedures

Performance management

• 21/10 Case files - Quality practice review

• 36/09 Social care complaints

• 31/98 - Ethnic Recording. WITHDRAWN (May 2010). A best practice guide to recording will be implemented in 2010 and will include appropriate information about ethnic recording, replacing this procedure.

• 26/09 Service planning procedure and toolkit

• 29/07 Supervision policy, procedure and managers toolkit

• 02/08 Managing violence and aggression at work